Google Pixel VPN and Microsoft Outlook (really all Microsoft Apps on Android) Won't Work With Each Other

VPN
1

I am not sure if I am the only one experiencing this, but I cannot find anyone else having this issue. First off, I have P7P, and run Google VPN. I also have Microsoft outlook for work

In the last three weeks, the VPN is interfering with all Microsoft apps. This includes Outlook and Teams and Office. For whatever reason, when the VPN is active, and I open outlook, i cant refresh any emails, and it is always asking me to sign back in to my work account (if i try to log in again, it says I don’t have permission). If I snooze the VPN, and then force close and open again, all the missing emails appear and I am logged in again. For teams it is similar. I get a notification I have a message, but if I open the app, it wont refresh nor can I reply (says message not sent). But as soon as I snooze the VPN and refresh, everything is updated.

There is clear interference with the VPN, but I am not sure if it is Microsoft doing it or Google. Up until three weeks ago, never had this issue. Side note, I also have Google VPN on my windows computer (not a work computer). If I try to log into Office 365 with the VPN active, I get denied. As soon as I turn off the VPN, it works.

Anyone else experiencing this? Anyone know what is going on?

2

Your company likely has security controls in place to deny unknown connections/IPs.

You should reach out to your IT team.

3

I use Google one VPN and Outlook and Teams both work fine for me.

4

So I’ve actually been having issues loading anything that’s connected to Microsoft on my Pixel 7, but it only seems to be an issue when I’m on my home WiFi. VPN on or off doesn’t matter. If I’m using cell data or works fine.

But I literally can’t do anything with signing into my outlook account, Xbox, etc.

I have found zero solutions. Our issues seem different but somewhat similar.

5

Similar situation here. Assuming this is a BYOD situation with work provisioning, simply set Google One VPN to be bypassed for those work apps. Let work IT deal with their InfoSec, you can manage your own.

6

Microsoft outlook for work

Why are you doing work stuff on a personal device?

7

I have P7P with the VPN active along with Outlook for work and have the app no problems. I even get push notifications about meetings, etc.

8

This is happening because of your company’s location restrictions. Best workaround is to add Outlook and other MS apps to “Allow Apps to bypass VPN” in Google One VPN Settings.

9

I had to get an iPhone 15 pro bc this is how I work and authenticator wouldn’t work on my pixel 7 pro. Glad I’m not the only one who experienced this.

10

Thanks, that’s a good point. My IT team isn’t the greatest, but if I am the only one having this issue, by process of elimination, then it could be the the most likely cause, but I wanted be sure no one else had the same issue.

11

Hello,
I am responding to this thread - I believe I have the same issue as the OP.
My situation:

P8P + the VPN. All of a sudden my Outlook/Teams/Authenticator/Intune portal not working.

Investigation: The Azure “sign-in logs” shows MSFT thinks I’m trying to log in from Australia and now Mumbai. I am USA based. We have conditation access policies to set up in Azure to prevent my phone from accessing MSFT’s apps overseas (we unselect certain countries when we travel for vacation/work).

When I turn off the VPN, now seemingly everthing is fine (I’m only a an hour or two into testing this)… but, seemingly, MSFT is interpretting my phones data, because of the VPN, as the phone being overseas. The MSFT Azure logs shows this…

weird… any thoughts?

12

Thanks. Then it must just be my IT settings, and my IT isn’t any help, so I’ll just have to live with either snoozing it or just turn it off.

13

I had bypassed the Microsoft apps, but I had missed the critical app to be bypassed, which your comment reminded me of (a 2fa app). I think it’s solved! Thank you everyone for your thoughts and comments!

14

Not OP, but some companies will subsidize your monthly cell bill if you load work apps and use it for work tasks. For instance, someone I know uses their personal cell for work emails, and work pays $60 for the phone bill. His bill is only $30, so he pockets the other half.

Not too bad of a system.

15

Why are you surprised by someone using the phone for something it’s designed to do? Ever heard of a work profile or BYOD?

16

I don’t really, the documents are in the cloud on 365, never downloaded. Sometimes have to work on documents when not at my work computer.

17

Good point and my thoughts exactly. Seems OP is doing it for convenience sake, like installation of MS Teams for virtual meetings, when they’re supposed to be at home working, but out walking the dog or at Starbucks :joy:

18

MFA doesn’t like people changing IP’s all the time…

19

AAD Conditional Access is doing exactly what it is supposed to do.

Google VPN routes your data through secure data lines. Most, if not all, VPN providers bounce data through other countries, no way to stop it.

20

You could allow them to run bypass to VPN in VPN settings. I had to do that for Gmail for my corporate account because he’s a corporate account weren’t allowed to VPN to work which I wasn’t sure why but neither Gmail support or my company IT was any help. So it’s all I do is I just allow the beef hand to work and disable it for Gmail only