Firefox extension doesn't change IP address when connected

VPN
1

Hello all.

I have a free account and installed the Firefox extension but when I press connect, it says I am Protected and connected to the Netherlands but my IP address is still the same as it was before.

I have tried following the instructions in How do I check that my IP address has been changed? | Proton VPN to no avail.

Is there anything else I can do?

2

Hello, how do you check your IP? For instance if you open a private window to do so, then you need to be sure you allowed the extension to be enabled on private browsing. It will also only protect the browser it’s installed in.

3

I use the link from the proton vip website above - https://ip.me/

I am not in incognito mode and when I use another VPN, the IP address changes immediately.

4

Can you send us a screenshot of the IP displayed in your Proton VPN extension vs. the IP displayed on ip.me ?

Are you using any other VPNs/proxies/custom DNS on the same browser or the same device simultaneously?

Please feel free to send us a DM.

5

Hello. I have just tried again and it seems to be working now - before it was connecting to Netherlands and my IP address stayed the same but now it is connected to United States and it works fine.

Is there a way to select a different country?

6

You can’t manually select a country on the free plan, although you can change your initial connection to another one, and see if you get connected to a different country from one of the available free server countries.