I have a home PC that is connected to a work VPN with PPTP. The PC connects without issues using other routers, but when using the Eero, I get the following message:
“a connection to the remote computer could not be established, so the port was closed”
All other devices are working as expected on the Eero router.
What settings can I change on Eero to fix the VPN connection?
Edit: one other note… the eero router is connected to the internet provider modem/router combo. The PC will connect to the VPN when connected directly to the internet provider router instead of the Eero.
Is UPnP enabled, and are you double-NAT’d?
you don’t change settings on the erro.
My ISP doesn’t allow the user to put the device in bridge mode so I called and they did it over the phone. Unfortunately, I’m still getting the same error. Is there any way to verify I’m not double NAT?
UPnP is on. Yes, eero is connected to ISP modem/router combo.
The WAN IP Address listed in the eero app should match what you see on https://www.whatismyip.com/
You need to put either Eero or isp router in bridge mode.
Make sure the ISP modem is in bridge mode.
https://www.whatismyip.com/
It matches. Any other ideas what could be causing the error?
The ISP router is now in bridge mode but I’m still getting the error. Any other ideas what could be causing this?