I had a 5 device subscription and did “Add devices”. Suddenly I found myself with a second subscription instead of another device added to my existing subscription. I asked for a refund but so far did not get it.
In any case I then did “Renew” and chose the 10 device subscription. Guess what: now I have the 10 device subscription next to the existing 5 device subscription and the 3 device subscription I got earlier today. So even if I get refunded for the 3 device one, I still lose a month left on my old subscription because I did renew now already.
It’s not adding a device if you start a new subscription.
It’s not renewing a subscription if you start a new subscription.
The BitDefender sales system is a mess.
I second this. They are so retard that I renew same account and they keep sending scare emails on my subscription expiring. The way I do is I don’t apply subscription, I just open a support case with them asking to extend and not add and I don’t do it myself.
I had something similar happen two years ago with a double stack. I contacted support and they undid my efforts and fixed it. They also offered me a discount so I was pleased with the help. It did take almost a month for a reply though…
I second this too. The renewal service with Bitdefender sucks.
I wanted to renew a few month before the end of my subscription, I clearly went with the renewal procedure but still ended up with a new subscription.
Got a refund, but lost a lot of time in handling this.
I’ve just applied for a refund 2 weeks ago. After I updated their Bitdefender, VPN didn’t work at all. I tried to fix it with them for two weeks. and it seems like they don’t know what the problem was, so I applied for a refund.
They suck hard.
Today’s worthless update from bitdefender:
Please be informed as we have updated our Central account, the Add Devices option will create a separate subscription but it will work just the same as the previous subscription, allowing you to install on additional devices.
I’m not even sure I understand the sentence.
Hi! Thanks for your feedback, we`re working on improving this experience for you.
Whenever you add a new activation code, you now have the option to extend the existing one or add a new one. Take s look at how you can manage the devices allocation: https://www.bitdefender.com/consumer/support/answer/34171/. Could you share a ticket or order number in private, so we can take a look at your subscription?