What’s new:
Download Link https://downloads.surfshark.com/windows/latest/SurfsharkSetup.exe
Windows Store Link https://apps.microsoft.com/store/detail/surfshark-vpn/XP9KN848DQPDK9
Changelog Link https://downloads.surfshark.com/windows/stable/meta/windows-changelog.txt
Bypasser not working atleast for me, anyone else?
Desktop app on Windows has severe connection issues since the update, can’t connect to any VPN anymore, Chrome extension still working fine tho.
It hasnt been working for me for months now with no working solution from their end
Hey, I’m sorry to hear you are having issues with the Bypasser and I would love to take a look. If this issue only started after our latest update, simply reinstalling the Surfshark app might do the trick. You can do this by following this guide: https://support.surfshark.com/hc/en-us/articles/360020576499-How-to-reinstall-the-Surfshark-application-on-Windows
If that does not help, some more investigation would need to be done in order to figure out the roots of this issue. I would appreciate it if you could reach out to [email protected], or join our Live Chats on the Surfshark website, so our customer support team can look into this further.
I wish there were a simpler way to bypass sites.
Hi there, thank you for letting us know about this issue. Let’s try a few steps that should resolve this, First, it would be great if you could try changing the connection protocol. To do so, go to the Surfshark app → Settings → VNP settings > Protocol. I would personally recommend OpenVPN UDP, however, if the issue persists, make sure to try out all other protocol options as well.
In case that does not help, fully reinstalling the Surfshark app is worth a try. You can do so by following this guide:
https://support.surfshark.com/hc/en-us/articles/360020576499-How-to-reinstall-the-Surfshark-application-on-Windows
Let me know if that helped!
Actually fixed it with the customer care via chat!
Going via chat rn, thanks!
Perhaps you have any feedback/ideas on the changes you want to see in this process? I would love to pass the idea back to the tech team but I’m sure they will be asking the same question 
I tried any protocol option and none of 'em work, still connection issues. Also, it didn’t work to re-install the App and to be truly honest, even the uninstall process doesn’t work as it should, as you can still start Surfshark and the folder’s also there. Didn’t have the problem yesterday, didn’t have it today - until I installed the update.
what did they have you try? ive had many attempts with nothing that works
Instead of entering the domain, how about a button for “bypassing current site?”
I’m very sorry to hear that. Could you drop a message at [email protected] or join Live Chats on our website so our customer support team can investigate this further?
After the netframework installations refresh they let me install manually the bypasser and then it workerd
Thanks! Do you have this button in mind for our VPN app? Since on our extension the setting is already implemented, though it’s phrased a bit differently: “Turn off for this website”
I did, someone’s looking into it now.
That sounds like what I had in mind.