Unable to port from Ivacy to PureVPN

Hi. I am unable to port from Ivacy to PureVPN. I can only see generic Ivy page, and I am unable to make any changes whatsoever.

Hello! Thank you for reaching out to PureVPN. Let me look into this.

I coudln’t either. I used the chat on PureVPN’s web page and the support fixed it within minutes!