So I would push back to the IT engineer and say, “If it were a Spectrum issue, how do you explain the 5090 doesn’t work and these other model computers do?” And then get a different model computer until they can fix the 5090.
Correct and correct. Call company IT and work with them to resolve the issues.
I’m glad it all got sorted out! Have a good weekend =)
I checked on my router, and no firewalls, no advanced security (my employer’s IT engineer had me confirm) and the computer belongs to them too so they know what’s going on with their own equipment I hope lol.
Spectrum confirmed they have nothing like that enabled on their equipment that I use.
I just don’t understand the whole port thing. I feel like my employer is trying to push off the problem onto Spectrum.
Found out the senior IT engineer who was originally supposed to be helping me was off.
All that initial bad advice & hand waving was just for the jr engineer to buy time until the lead came back, imo.
They’re sending me a new Dell tomorrow.
It’s not spectrum. It has to be vpn configuration or something on the computer. Once your vpn is properly configured it essentially takes your router and home network out of this type of equation.
Yeah, I agree and am convinced it’s not Spectrum at all, and has nothing to do with port blocking.
The whole issue started with dead air calls weeks ago. The company admitted Avaya isn’t playing nice with my Plantronics headset, Windows, and the Dell 5090 I use, so they installed BIOS Optimizer and Plantronics Hub on the Dell and not the VM. I’ve heard from other IT Techs that Hub should be on the VM…that could be why I’m still having problems.
Ever since those software installs, the dead air calls still happen, among other weird audio stuff revolving around Avaya.