Question about purchase

VPN
1

Hi. I bought Avast Ultimate Bundle 3 Years for ONE DEVICE. I created Avast account, installed 2 of 4 apps and activated. In Avast’s subscription window there is message:

‘‘Your subscription is being used on 2 devices. This is more than allowed for your single-device subscription. Please extend your subscription to cover these extra devices.’’

See screenshot https://imgur.com/HfiLHsN

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Looks like same activation key is used by other guy too. The other user MUST unsubscribe and uninstall these apps from his machine, at least avast support page say that:

https://support.avast.com/en-us/article/transfer-subscription/#pc

  1. Deactivate your subscription on the original device. Follow the instructions below:
  • Open Avast SecureLine VPN and go to ☰Menu ▸ My subscriptions.
  • Click the down arrow next to your Avast SecureLine VPN subscription, then select Deactivate this subscription
  1. Optionally uninstall Avast SecureLine VPN from the original device. For instructions, refer to the following article:
  1. Install Avast SecureLine VPN on the new device. For instructions, refer to the following article:
  1. Activate your Avast SecureLine VPN subscription on the new device. For instructions, refer to the following article:

Your Avast SecureLine VPN subscription is now active on the new device.

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Now…what to do? Am I missing something? Thanks.

2

Hello,

Thank oyu for your message.

Could you please DM us your order number? Once you do so, we will do our best to help you.

We look forward to your reply.

Kind regards,
GAMIVO Team

3

Thanks for the help. I received a new key.