Norton VPN issues on laptop and iPhone

Hi all.

Apologies if this has been answered before but I moved to a new place in October 2024 and ever since then, my Norton VPN won’t work on my laptop nor more iPhone. Before and after the move, my wifi is via Spectrum but now will not work for me.

I can click on the “connect VPN” button and it will show it is “on” but cannot connect to the internet.

Any thoughts/fixes for this? I’ve done some google searches and seems to be known issue but so far haven’t found a solution.

Appreciate any/all help