Hi!
I tried installing the AnyConnect VPN client from my Cisco firewall by going to the firewall’s web page. It times out and never opens. I tried Safari and Firefox. All the other systems load the page fine: iPhones, Windows machines, Intel Macs. Did anyone come across this issue?
No issues here on my M1 Pro
Works a fine here on M1 and Intel Macs. It’s the Intel binary installer but eh, works in Rosetta. May want to open a TAC, and cry Immensely because of how bad Ciscos support sucks.
no issues here, try another machine?
You need to use https://
That should let you in.
Just a thought, do you have any filters in the network settings area you could turn off, like the AV or existing Cisco VPN?
Can you use a link from a different computer and get that to work? What version is your firewall providing?
We had issues when Big Sur first came out but no problems recently. I still prefer OpenConnect
If the AnyConnect admin team uses HostScan and didn’t keep up the upgrades (it’s easy to forget) it will cause an issue with Mac’s. I believe 4.8 was the biggest overhaul that was bespoke to the Mac OS. It would be advisable for them to upgrade to 4.10 as that is the most compatible, but 4.9 should not prevent you from hitting the page and the hostscan issue would be invisible to you.
If you Google it hard enough you can find AnyConnect installers online where you don’t have to get it from your firewall, and you don’t have to log into Cisco to get it.
Maybe it requires a profile to be installed? Uninstall and run the installer again and pay attention to each step. Also, you could have an antivirus blocking it. Can you just download the AnyConnect client installer from the Cisco website instead? Should be the same one.
If you look at System Preferences > Network, are there any Cisco entries, and are they all enabled and/or running?
Maybe your network admin only has an old version of the client loaded on the firewall. Ask them to confirm the version. It should be 4.10.x.
Grab the install from the Intel Macs but you should be able to access the firewall page to download the pkg.
Something else is going on here, something is misconfigured, if you say its OOB and fresh then I would lean towards firewall misconfiguration or its blocking access for some reason.
Try Firefox with New Private Window.
Then Chrome with New Incognito Window.
This is HTML/Cookie/Javascript issue?
No problems here with, M1, M1 Pro and M1 Max all now with Monaterey, but the same happened with Big Sur with the first M1. Have you tried with an intel Mac with Monterey?, try disabling any content filtering in your browser if any, to me this is not related to the M1 but to the redirect that happen after logging trying to sent you to an inexistent page due the a wrong architecture detection o an unaccessible network path.
You running Big Sur? I might be able to get the file to the user another way. Did you have any issues installing AnyConnect?
Cisco has had a universal binary available for a few months now
Can you log into the download page?
It’s the only MacBook Pro M1 I have. Recent addition. All the other systems I tried load the login page fine. So you can get to the https://vpn.yourdomain.com page on your Cisco firewall fine? What model is your firewall? Maybe has something to do with that?
This problem seems to be limited to the MacBook Pro M1 as I can get to the firewall’s download web page; no problem with all the other systems I tried. This laptop is fresh out of the box. getting to the download page is the problem. Not actually installing the client.